Privacy Policy
Last updated: 1/4/2026
Serenity Stones Wellness Haven (“Serenity Stones,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our guests. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our wellness center, use our website, or book services with us.
1. Information We Collect
We collect personal information only when necessary to provide our services and operate our business. This may include:
Name, phone number, and contact details
Booking and appointment information
Purchase and payment records
Membership or package details
Information provided through contact forms or inquiries
Limited health or consent information when required for certain wellness services
We do not collect more information than is reasonably required for these purposes.
2. How We Use Your Information
Your information is used to:
Schedule and manage appointments
Process payments and issue receipts
Maintain client records and service history
Communicate important information related to your visit or services
Send optional promotions, reminders, or wellness updates if you have opted in
Improve our services and customer experience
We do not sell, rent, or trade your personal information.
3. Booking, Payments, and Third-Party Platforms
We use secure third-party platforms to manage bookings, payments, memberships, and gift certificates. These platforms may collect and process information on our behalf in accordance with their own privacy policies and security practices.
Serenity Stones does not store full credit card details on our systems.
4. Health and Consent Information
Certain services may require you to complete consent or intake forms to ensure your safety and comfort. Any health-related information provided is used solely for service delivery and is treated as confidential.
This information is accessed only by authorized staff and is not shared unless required by law.
5. Email and Marketing Communications
You may receive emails or messages from us related to bookings, confirmations, or important service updates. Promotional communications are sent only if you have opted in, and you may unsubscribe at any time.
We do not publicly display or share client contact details.
6. How We Protect Your Information
We take reasonable steps to safeguard personal information through:
Secure booking and payment platforms
Restricted staff access to sensitive information
Secure storage of physical and digital records
Ongoing attention to privacy and data protection practices
Despite our efforts, no system can be guaranteed 100 percent secure. We continuously review our practices to maintain appropriate safeguards.
7. Retention of Information
We retain personal information only as long as necessary to provide services, meet legal or accounting requirements, or maintain business records. Information that is no longer required is securely disposed of.
8. Your Rights
You have the right to:
Request access to your personal information
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
Ask questions about how your information is handled
Requests can be made by contacting us directly.
9. Cookies and Website Use
Our website may use basic cookies or analytics tools to understand site usage and improve functionality. These tools do not identify you personally and are used for general performance insights only.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be posted on our website.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through our website or by phone.