Frequently Asked Questions

What should I expect during my first visit?

When you arrive, our team will welcome you and guide you through check-in. Depending on your service, you may be asked to complete a brief consent or intake form. We encourage you to arrive early so you can settle in, relax, and enjoy the experience without feeling rushed.

Do I need to book in advance?

Yes. Appointments are recommended and can be booked online through our booking platform. This helps us ensure availability and provide the best possible experience for each guest. Walk-ins may be accommodated when space allows, but availability is not guaranteed.

What should I wear to my appointment?

Comfortable clothing is always recommended. Some services involve heat or relaxation, while others are reflective or guided experiences. Our staff will let you know if anything specific is needed for your selected service. Blankets, coverings, or footwear protection are provided where appropriate.

Are your services private or shared?

Some services, such as the Himalayan Salt Cave, may be offered in a shared environment unless booked as a private session. Other services are provided one-on-one. Details are clearly outlined during booking, and our team is happy to answer questions before your visit.

Are your wellness services safe?

Our services are designed for relaxation, self-care, and general wellness. They are noninvasive and suitable for most guests. If you have medical conditions, are pregnant, or have specific health concerns, we recommend consulting a healthcare professional before booking and informing our staff during check-in.

Do you offer memberships or packages?

Yes. We offer memberships, packages, and promotions from time to time. These options provide added value and flexibility for guests who visit regularly. Current offerings can be viewed online or discussed with our front desk team.

Can I combine multiple services in one visit?

Absolutely. Many guests enjoy combining services such as the Salt Cave, Infrared Sauna, Oxygen Bar, or Cocoon Wellness Pod for a more immersive wellness experience. Our team can help you plan your visit or recommend popular pairings.

What is your cancellation policy?

Cancellation and rescheduling policies are outlined at the time of booking. Late cancellations or missed appointments are subject to fees. We encourage you to review the policy carefully and contact us if you need assistance.

Do you sell gift cards?

Yes. Gift Cards are available and make a thoughtful gift for wellness, relaxation, and self-care. They can be purchased online or in person and used toward services or retail items where applicable.

Do you have a retail shop?

Yes. Our Online Crystal Shop features a curated selection of crystals and wellness items available for purchase in store. Availability may vary, and items are offered while supplies last.

How can I contact you with questions?

If you have questions before or after your visit, you can reach us by phone or through the contact form on our website. Our team is always happy to help.